Shipping Policy
Effective September 19, 2026
Smoke Kings ships only to destinations where the ordered product may lawfully be sold and delivered. We may refuse, hold, or cancel an order when a destination is restricted, information cannot be verified, or fulfillment would create a legal or carrier-compliance concern.
Order Processing
Orders placed before 5:00 p.m. Eastern Time on a business day are normally delivered to the USPS Hapeville Main Post Office by 8:00 p.m. that day. Orders placed after 5:00 p.m. are normally delivered to the USPS facility serving College Park, Georgia 30349, by approximately 9:00 a.m. the next business morning. Business days exclude weekends and federal holidays. Limited drops, preorders, custom items, severe weather, high order volume, and compliance review may require additional time. A shipping confirmation does not mean USPS has completed its first scan.
Delivery Estimates
Estimated transit time is 2 to 3 business days after USPS acceptance for eligible addresses within the contiguous United States. Eligible Atlanta-area orders may arrive the next business day. All delivery dates are estimates, not guarantees. Carrier delays, weather, address problems, holidays, and events outside our control may affect delivery. Expedited shipping, when offered, changes transit service but does not shorten order processing unless expressly stated.
Shipping Destinations
We currently ship eligible products only to addresses within the contiguous United States, excluding Texas. We do not ship to Alaska, Hawaii, U.S. territories, international destinations, or any destination prohibited by product or carrier rules. We also do not ship to P.O. boxes, military addresses, freight forwarders, or reshippers when the product or carrier rules do not allow it. Other destination restrictions may apply by product and may change as laws or carrier requirements change.
Apparel and other unrestricted merchandise may be available to a broader set of destinations than genetics. Checkout acceptance does not override this policy. If an order contains a restricted item, we may remove that item, request a lawful alternate address, or cancel the order and refund the affected amount.
Address Accuracy
Customers must provide a complete and accurate delivery address. Contact info@smokekings.shop immediately if an address is wrong. We cannot guarantee a correction after processing or shipment. Additional postage or fees caused by an incorrect, incomplete, refused, or undeliverable address may be charged to the customer where permitted by law.
Tracking and Delivery
Tracking information will be sent when available. A carrier's delivered scan is evidence of delivery, but we will review timely reports of missing packages. Check the delivery area, household members, neighbors, and the carrier before contacting us. Report a package marked delivered but not received within 3 calendar days of the delivery scan.
Lost Damaged or Tampered Packages
Report visible damage, tampering, or missing contents within 7 calendar days after delivery. Provide the order number, photographs, packaging, shipping label, and any carrier report. Do not discard the package while a claim is open. Smoke Kings may require cooperation with a carrier or insurance investigation before issuing a replacement, store credit, or refund.
Risk of Loss
Risk of loss and title pass as provided by applicable law. Nothing in this policy removes rights or remedies that cannot legally be waived.
Contact
For shipping questions, email info@smokekings.shop and include your order number and tracking number.